Guides

Short, literal guides on FAQ chatbots and document-grounded answers. No filler.

An FAQ chatbot for a small business

What an FAQ chatbot should do for a small business, what it should refuse to do, and what to check before paying for one.

How a document-grounded assistant works: you upload the source material, answers come only from it, and gaps become email.

Why chatbots invent answers, and the one design rule that stops it: answer only from named sources, escalate everything else.

When a static FAQ page is enough, when a chatbot on top of it earns its keep, and why the two are not rivals.

A practical sequence for cutting repeat questions: write the answers down once, make them askable, and keep only the real questions in your inbox.

The real cost drivers of an FAQ chatbot, the pricing models on the market, and what a small business should expect to pay.