Questions about FAQ Plus
The product FAQ, answered the way the product answers: literally.
What is FAQ Plus?
A chat page for your business. You upload your documents, visitors ask questions in plain language, and the assistant answers only from what you uploaded.
What happens when the answer is not in my documents?
The assistant says so, asks the visitor for a way to reach them, and emails you the question.
Which files can I upload?
PDF, Word (.docx), plain text and CSV, or text pasted straight in. Only the extracted text is kept; the original file is discarded.
How much does it cost?
A 14-day free trial with 50 conversations, no card required. After that, Starter is €19 per month for 500 conversations and Growth is €49 per month for 2,000 conversations.
What happens when I reach my conversation cap?
The chat page tells visitors the assistant is unavailable until the next month starts. You are never billed for overage.
Do my visitors need an account?
No. The chat page is public, needs no login, and sets no cookies for visitors.
Which languages does it speak?
The chat page comes in eight languages: English, Dutch, German, French, Spanish, Polish, Swedish and Norwegian. The assistant answers in the language the visitor writes in, whatever language your documents are in. For Dutch, German and Spanish you choose the form of address.
How do I put it on my website?
Every business gets its own page at faqplus.app. Link to it from your site, your email signature, or anywhere else, or embed the chat on your own site with a one-line script from your dashboard, as a floating chat button or an inline frame.
What AI generates the answers?
Claude, by Anthropic. Chat messages are processed by Anthropic to generate answers.
How is my data handled?
Only the text of your documents is stored. Chats are not stored unless you turn on conversation storage; stored chats are deleted after 30 days. You can also turn on logging of unanswered questions. Deleting your account deletes everything.
Who runs FAQ Plus?
Solid Software B.V. in Utrecht, Netherlands.
Try it
This FAQ, answered by the product itself. Ask below, or open the FAQ Plus chat page.