An FAQ chatbot for a small business
A small business gets the same questions every week: opening hours, returns, delivery, prices, cancellations. An FAQ chatbot exists to answer those without a person, and to hand over the rest.
What it should do
- Answer from your own material: your FAQ, policies and price lists.
- Say "I don't know" when your material does not hold the answer.
- Pass unanswered questions to you, with a way to reach the visitor.
- Work without asking visitors to make an account.
What it should refuse to do
- Invent an answer. A wrong price or a wrong return policy costs more than no answer.
- Answer questions about anything beyond your business.
- Collect visitor data it does not need.
What to check before paying
- Ask it something your documents do not cover, and watch what it does. Guessing is disqualifying.
- Check where the unanswered questions go. They are your missing FAQ content.
- Check the price against your volume. Most small businesses need hundreds of conversations per month, not thousands.
FAQ Plus is built around exactly this behaviour: answers come only from your documents, and everything else lands in your inbox.