A Tidio alternative for answering repeat questions
Tidio is a customer-service suite: live chat, help desk, marketing flows, and an AI agent called Lyro. Good product for teams that chat live with visitors. If your goal is narrower, answering the same questions without a person, the comparison changes.
What Tidio does well
- Live chat with human agents, ticketing, integrations with web shops.
- A free plan to start with.
What to look at before paying
- The AI is priced separately: Lyro conversations start at $32.50 per month for 50, on top of the plan (tidio.com, August 2026).
- Plans, billable conversations and AI conversations are three different meters. Predicting the bill takes reading.
- The suite assumes someone is there to chat. If nobody is, you are paying for empty seats.
The narrower alternative
FAQ Plus skips the suite: your documents answer on a public chat page, unanswered questions land in your inbox. €19 per month for 500 conversations, €49 for 2,000, AI included.
- One meter: conversations. Hard caps, no overage billing.
- No live-chat seat needed; escalation is by email, when it matters.
- EU-hosted, no cookies for visitors, Dutch and English out of the box.
The honest advice
- A team that chats live with customers all day: Tidio is built for that.
- A business that wants repeat questions answered automatically: FAQ Plus, with the AI in the base price.
