Terms of service

Effective 24 August 2026. FAQ Plus is operated by Solid Software B.V. ("we"), Rümkelaan 32, Utrecht, Netherlands. KvK 94194432, VAT NL866673520B01. Contact: support@faqplus.app.

Who these terms are for

• FAQ Plus is a service for businesses. By registering you confirm you act in the course of a business, not as a consumer. Consumer-protection rules such as the right of withdrawal do not apply.
• The person registering confirms they are authorised to bind the business.

The service

• FAQ Plus gives your business a public chat page whose assistant answers visitor questions from documents you upload, and escalates what it cannot answer to you by email.
• The chat page tells visitors that answers are AI-generated and can be inaccurate. You must not obscure or misrepresent this.
• We may change the service. We will not materially reduce what a paid plan includes during a paid period.

Accounts and trial

• An account requires a confirmed email address. One account per business. Keep your password confidential; actions under your account count as yours.
• New accounts get a 14-day trial with 50 conversations. After it, a paid plan is required to keep the chat page open.
• Paid plans are billed monthly in advance through Stripe and capped in conversations per month. Caps are hard: at the cap the chat page closes until the next period or an upgrade. Unused conversations do not carry over.
• You can cancel any time via the billing portal; the plan runs until the end of the paid period. No refunds for partial periods.
• Prices are stated exclusive of VAT unless stated otherwise at checkout. We may change prices with 30 days notice; changes apply from your next billing period.

Your content and responsibility

• You own the documents you upload. You grant us the licence needed to store them and to generate answers from them, nothing more. We do not use your documents to train AI models.
• You are responsible for the content, accuracy and lawfulness of your documents, including having the right to upload them and to have any personal data in them processed.
• Answers are generated by AI from your documents. They can be wrong, incomplete or misleading despite our safeguards. The assistant speaks on your behalf; review what your documents let it say. Do not rely on it for advice that must be right, such as legal, medical or financial commitments.
• You indemnify us against third-party claims arising from your documents, your instructions, or your use of the service in breach of these terms.

Acceptable use

• No unlawful, infringing, deceptive or harmful content or use.
• No uploading of special-category personal data (such as health or biometric data) or data of children; the service is not designed for it.
• No attempts to disrupt the service, other accounts, or the AI's safeguards.
• We may suspend the chat page or close accounts that violate these terms, after warning where reasonable, immediately where not. Report abuse to abuse@faqplus.app; we aim to respond within two business days.

Data processing (processor terms)

For personal data of your visitors processed through your chat page, you are the controller and we are your processor within the meaning of art. 28 GDPR. The following applies as our data processing agreement:

• We process visitor data only to operate the service as described in the privacy statement, which specifies the data, purposes, duration and categories of data subjects, and is part of these terms.
• Persons processing data under our authority are bound by confidentiality.
• We apply appropriate technical and organisational measures: encryption in transit, hashed credentials, EU-region storage, access control on our systems.
• You authorise the subprocessors listed in the privacy statement. We will announce subprocessor changes by email at least 14 days before they take effect; if you object you may terminate.
• We assist you, as far as reasonably possible, with data-subject requests and with your obligations under arts. 32 to 36 GDPR, and notify you without undue delay of a personal data breach affecting your visitors' data.
• At account deletion we delete the personal data we process for you, except where law requires retention.
• We make available the information reasonably necessary to demonstrate compliance, and allow audits where the GDPR requires it.

Liability

• The service is provided as is. We do not warrant uninterrupted availability, and no service level is agreed.
• Our total liability per year is capped at the fees you paid us in the 12 months before the claim arose.
• We are not liable for indirect damage, lost profit, lost data recoverable from your own records, or the consequences of acting on AI-generated answers.
• Nothing in these terms limits liability for damage caused by our intent or deliberate recklessness, or any liability that cannot be limited under Dutch law.

Changes and termination

• We may change these terms with 30 days notice by email. If a change materially disadvantages you, you may terminate before it takes effect.
• You can delete your account at any time from the dashboard; deletion removes your documents and data as described in the privacy statement. A paid subscription must be cancelled first.
• We may terminate accounts that have not had an active trial or subscription for 12 months, after notice to your account email.

Final provisions

• Dutch law applies. Disputes go to the competent Dutch court, unless mandatory law says otherwise.
• If a provision is invalid, the rest stands and the invalid provision is replaced by a valid one closest to its intent.

Questions: support@faqplus.app.